Return Policy
Thank you for your interest in pronadame.com furniture products! We understand that sometimes things don't go as planned, and you may need to return an item. This policy outlines the conditions under which pronadame.com will accept returns.
What can be returned:
What we cannot return:
How to return a damaged item:
To return a damaged item, please follow these steps:
Return shipping: You will be responsible for covering the shipping costs associated with returning the damaged item to pronadame.com.
Once we receive your return: We will inspect the returned item and the video recording you provided. If the item is confirmed to be damaged upon arrival, we will issue a full refund for the purchase price of the item, excluding any original shipping costs.
If the item is not found to be damaged upon arrival, we will return the item to you at your expense.
Timeline for returns:
You must contact us within 3 days of receiving your order to initiate a return for a damaged item.
Contact Us:
If you have any questions about our return policy, please contact our customer service team at office@pronadame.com.
We appreciate your understanding and cooperation.
What can be returned:
- We only accept returns for damaged products.
What we cannot return:
- We cannot accept returns for undamaged products.
- We cannot accept returns for products that are damaged due to misuse or improper assembly.
How to return a damaged item:
To return a damaged item, please follow these steps:
- Record a video: Before opening the parcel, please record a video documenting the condition of the packaging upon arrival. This video should clearly show any existing damage to the box or packaging materials.
- Contact us: Within 3 days of receiving your order, contact our customer service team at office@pronadame.com to inform us of the damage and your intent to return the item. Please include a copy of your purchase order and the video recording you created in step 1.
Return shipping: You will be responsible for covering the shipping costs associated with returning the damaged item to pronadame.com.
Once we receive your return: We will inspect the returned item and the video recording you provided. If the item is confirmed to be damaged upon arrival, we will issue a full refund for the purchase price of the item, excluding any original shipping costs.
If the item is not found to be damaged upon arrival, we will return the item to you at your expense.
Timeline for returns:
You must contact us within 3 days of receiving your order to initiate a return for a damaged item.
Contact Us:
If you have any questions about our return policy, please contact our customer service team at office@pronadame.com.
We appreciate your understanding and cooperation.